FAQ

FAQs

And our most common responses!

FAQ

What is a session like? Are we doing Yoga?

Sessions are punctual, calm, fun, and comfortable. No, you are not in downward dog or any 'yoga for exercise' type postures. You will be in a comfortable salon chair or lying comfortably in the cadillac of salon sinks.

What's the difference between the color Services ?

The Blissed-Out is the only service that includes a full meditative/healing practice during processing time. 1:1 attention throughout.

PIP, you process on your own on your way home. The mindfulness is infused during application by just listening as your color is mixed and applied.

The meditative hair wash is included in all In-Salon services.

What forms of payment do you take?

All of them.

CC, Debit, Venmo, Zelle, Cash, & Check.

You will need a CC or Debit to set up an account. Cards are captured and charged for New guest offerings and a deposit is charged for 'Elisabeth's Blow Out'.

*It is preferred to update your cc before time of service. That needs do be done by you through the platform.

Do you do highlights? I don't see them...

Yes, we can add them during processing time but no, they are not a stand-alone service, We find many blondes who need grey coverage are over-highlighting and do not need the traditional highlights to achieve the blonde results they desire. Ex: rather than doing a full head of highlights every 3 months, we add up to 15 foils every time you need your roots done. This makes for healthier, fresher, lower-maintenance blondes. So we spread the foils 'as-needed' each time you come for your color. Highlights are offered from the add-on menu during processing time of a Blissed-Out.

It's a tried and true method that saves time and damage to your tresses.

Do I have to schedule a Remote Consult to come?

No, it's not mandatory for any service except PIP. PIP requires that yo are an existing guest with a formula stored.

The New Guest offerings are highly recommended for anyone new to our space. This is not your typical salon business model, so many find it helpful and enjoyable. You can choose from Remote or In-Person.

We offer a PATCH TEST during if you are curious about any sensitivities.

Do I have to book online?

Your booking options are available through our website and M/T/W via phone or text between 8am-12pm.

You need a CC or DEBIT to reserve the appointment if you are new.

Once your hair plan is in place, we can help with text appointments or book you before you leave.

If you are not comfortable with online booking, the Remote Consult is a great way for us to help you set up an account, book your first service, and add the booking page to your homescreeen. It's also helpful if you wish to meet and speak with Elisabeth prior to your service for an initial hair assessment.

What exactly is a PIP Colour?

PIP is the acronym for Pop In Please. This new offering is for existing guests who already have a formula stored.

You can pop into the schedule with little or no advance booking to have your color professionally applied and then are given everything you need to remove the color at home, on your own.

Yes, it is spelled correctly, with the European spelling: a nod to Elisabeth's training + ingredient knowledge + & standards.

What's the expectation on gratuity?

Tipping is not expected here but, ofc, appreciated. Our artists are well compensated and are grateful for tips for above and beyond service and you're feeling like you had an exceptional experience here. If you do happen to tip, We won't expect it every time.

WE love when clients bring us snacks, juices and remember our birthdays. Most guests are very generous during the holidays and we appreciate that. Your budget is important to us and we just want you to love getting your hair done here, tip or no tip.

May I have a list of all the lines you use and ingredients for color and hair care?

This is proprietary information and part of our secret sauce that we do not share. It has taken over 20 years of trial and error to find the exact products that are customized during your hair session based on your hair's needs that day. We cherry-pick the best across multiple lines depending on what your hair needs and your body chemistry.

Companies who we buy from do not allow us to reveal the lines since we add our own ingredients to balance them further thus manipulating their original formula.

*Patch tests are available upon request and highly recommended for anyone with a deeper curiosity as an industry standard practice & and available upon request.

Examples:

your cleanser (shampoo) is custom blended right at the sink with treatments (conditioners) curated based on the season.
your hair color has added ingredients from droppers ( a blend of organic seed oils or protein bonding agents) we receive as raw, organic ingredients.